Shift4 incident

Focus POS Platform Service Impact

Minor Resolved View vendor source →

Shift4 experienced a minor incident on September 28, 2026 affecting Shift4 Dine BI Reporting, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 01:53 PM UTC
Resolved
Sep 28, 2026, 04:00 PM UTC
Duration
2h 7m
Detected by Pingoru
Sep 28, 2026, 01:53 PM UTC

Affected components

Shift4 Dine BI Reporting

Update timeline

  1. identified Sep 28, 2026, 01:53 PM UTC

    Incident: Shift4 has identified an issue with our Focus POS Platform, affecting online reporting, Mobile App, Loyalty/ Gift Card processing, and online ordering. In-store reporting can be used to view reports during this time. We apologize for any inconvenience.

  2. resolved Sep 28, 2026, 04:00 PM UTC

    The incident has been resolved.