Sherweb incident

Quickhelp portal https://app.quickhelp.com Down

Major Resolved View vendor source →

Sherweb experienced a major incident on May 1, 2026 affecting QuickHelp and External Marketplace Services and 1 more component, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 04:55 AM UTC
Resolved
May 01, 2026, 01:01 PM UTC
Duration
8h 6m
Detected by Pingoru
May 01, 2026, 04:55 AM UTC

Affected components

QuickHelpExternal Marketplace ServicesQuickHelp

Update timeline

  1. identified May 01, 2026, 04:55 AM UTC

    Dear Customers and Partners, We are currently investigating an issue affecting QuickHelp. Our team is in contact with the support team and actively working toward resolution. We will provide further updates as soon as more information becomes available.

  2. resolved May 01, 2026, 01:01 PM UTC

    QuickHelp services are now working normally again. All issues have been resolved.