Sherweb experienced a major incident on July 21, 2026 affecting General and Sherweb Hosted Services and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 07:58 AM UTC
We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- resolved Jul 21, 2026, 08:18 AM UTC
The issue affecting our Cumulus Portal has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored services at 8:16am EDT, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 28th of July. If you are still experiencing service-related issues, please contact our support team for further assistance.