Sherweb incident

Backup Information Display Issue (No Impact to Backup Operations)

Sherweb experienced a notice incident on June 24, 2026 affecting Veeam Cloud Backup and Recovery - Montreal, Canada and Canada and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started: Jun 24, 2026, 11:25 AM UTC
Resolved: Jun 26, 2026, 04:08 PM UTC
Duration: 2d 4h
Detected by Pingoru: Jun 24, 2026, 11:25 AM UTC

Affected components

Veeam Cloud Backup and Recovery - Montreal, CanadaCanadaSherweb Hosted ServicesPerformance CloudCanadaSherweb Hosted ServicesPerformance CloudVeeam Cloud Backup and Recovery - Montreal, Canada

Update timeline

investigating Jun 24, 2026, 11:25 AM UTC

We are currently investigating a synchronization issue affecting the Data Protection with Veeam service. As a result, backup statuses may not have been updated since June 24, and newly created backup jobs may not be immediately visible in the user interface. Please be assured that this issue is limited to the display and synchronization of backup information. All scheduled backups continue to run successfully in the backend, and newly created backup jobs are being processed as expected. Our engineering team is actively working to resolve the issue and restore normal synchronization as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
resolved Jun 26, 2026, 04:08 PM UTC

The issue has been resolved, and all services are now operating normally.