Update: Partial Outage - Azure (United States)

Update timeline

1. identified Jun 15, 2026, 10:42 AM UTC

   We have currently identified an issue affecting Azure invoicing for customers in the USA. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. Some invoices may currently show lower-than-expected charges due to missing usage data from May. Please note: Your actual Azure usage is not impacted and continues to be tracked accurately. The discrepancy is limited to how usage is currently reflected in invoices. Current Status We’ve confirmed that this issue stems from a Microsoft billing data integration failure, where May usage data was not delivered by Microsoft as expected. Our team is actively working with Microsoft to: Restore the missing usage data Ensure invoices are updated to reflect accurate billing Next Update: We will continue to monitor progress and provide our next update by 1:45pm EDT.

2. identified Jun 15, 2026, 01:45 PM UTC

   This is an update regarding the ongoing disruption to Azure Invoices for US customers. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. What this means for you: Your actual Azure usage is not impacted and continues to be tracked accurately. The discrepancy is limited to how usage is currently reflected in invoices. No action is required on your part. Current Progress Our team continues to actively engage with Microsoft and is currently awaiting a resolution. A communication will be sent specifically to the impacted customers within the US. Once the issue is resolved, we will issue a complementary invoice that includes the missing charges, along with a detailed breakdown of your Azure usage in the Azure Usage Details tab. Next Update: We will continue to monitor progress and provide our next update by 12:00pm EDT on 06-16-2026.

3. identified Jun 16, 2026, 12:00 PM UTC

   This is an update regarding the ongoing disruption to Azure Invoices for US customers. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress An email communication was sent to all impacted accounts about this issue yesterday afternoon. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. This invoice will include a detailed breakdown of the Azure usage in the Azure Usage Details tab. Next Update: We will continue to monitor the implementation and will provide our next update by 5:30pm EDT.

4. identified Jun 16, 2026, 05:19 PM UTC

   This is an update regarding the ongoing disruption to Azure Invoices for US customers. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. Next Update: We will continue to monitor the implementation and will provide our next update by 12:30pm EDT on 06-17-2026.

5. identified Jun 17, 2026, 12:12 PM UTC

   This is an update regarding the ongoing disruption to Azure Invoices for US customers. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the implementation and will provide our next update by 5:30pm EDT.

6. identified Jun 17, 2026, 05:00 PM UTC

   This is an update regarding the ongoing disruption to Azure invoicing for US tenants. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the implementation and will provide our next update by 12:30pm EDT on the 18th of June 2026.

7. investigating Jun 18, 2026, 12:30 PM UTC

   This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. A n email communication was sent to all impacted accounts on Monday June 15th. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the implementation and will provide our next update by 12:30pm EDT on the 19th of June 2026 .

8. investigating Jun 19, 2026, 03:36 PM UTC

   This is an update regarding the ongoing disruption to Azure invoicing for US tenants. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: Investigating We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the implementation and will provide our next update by 5:30pm EDT on the 22nd of June 2026.

9. identified Jun 22, 2026, 05:03 PM UTC

   This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: Identified We are continuing to work closely with Microsoft to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the implementation and will provide our next update by 5:30pm EDT on the 23rd of June 2026 .

10. identified Jun 23, 2026, 03:45 PM UTC

    This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: Implementing Fix Microsoft has deployed a fix addressing the billing data integration failure. Our team is now actively processing the recovered usage data and synchronizing it with our services to ensure accurate billing. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the fix implemented and will provide our next update by 5:30pm EDT on the 25th of June 2026 .

11. identified Jun 25, 2026, 04:05 PM UTC

    This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. Current Progress: Implementing Fix Microsoft has deployed a fix addressing the billing data integration failure. Our team is now actively processing the recovered usage data and synchronizing it with our services to ensure accurate billing. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the fix implemented and will provide our next update by 5:30pm EDT on the 29th of June 2026 .

12. identified Jun 29, 2026, 04:46 PM UTC

    This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected or incorrect charges due to incomplete usage data from May. Current Progress: Implementing Fix Microsoft has deployed a fix addressing the billing data integration failure. Our team is now actively processing the recovered usage data and synchronizing it with our services to ensure accurate billing, while continuing to investigate reports of higher-than-expected charges. Customers with invoices generated after June 24, 2026, may notice higher-than-expected charges. Our team is actively working on implementing a fix for this issue, and we will share further updates as they become available. Our team is in the process of notifying all affected partners about the charges that may be higher-than-expected with additional information on the overbilling. For any billing-related inquiries, please do not hesitate to contact our Billing team at [email protected]. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. Next Update: We will continue to monitor the fix implemented and will provide our next update by 5:30pm EDT on the 1st of July 2026 .

13. identified Jun 30, 2026, 09:39 AM UTC

    This is an update regarding the ongoing disruption to Azure invoicing for US tenants . Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected or incorrect charges due to incomplete usage data from May. Current Progress: Implementing Fix O ur team is in the process of generating complementary invoices for impacted customers. These invoices are expected to be available to affected customers by the end of the day through Cumulus. Please note that this process may take several hours to complete. An update will be posted once the invoices are available. An email was sent to impacted customers on June 29 regarding invoices generated after June 24 that reflected higher-than-expected charges, along with additional details on the situation. If you have any questions or concerns, please do not hesitate to contact our billing support team at [email protected]. Next Update: We will continue to monitor the fix implemented and will provide our next update by 5:30pm EDT on the 30th of June 2026.