Sherweb is currently experiencing a major incident affecting External Marketplace Services and Microsoft and 1 more component, which began 11h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2026, 10:42 AM UTC
We have currently identified an issue affecting Azure invoicing for customers in the USA. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. Some invoices may currently show lower-than-expected charges due to missing usage data from May. Please note: Your actual Azure usage is not impacted and continues to be tracked accurately. The discrepancy is limited to how usage is currently reflected in invoices. Current Status We’ve confirmed that this issue stems from a Microsoft billing data integration failure, where May usage data was not delivered by Microsoft as expected. Our team is actively working with Microsoft to: Restore the missing usage data Ensure invoices are updated to reflect accurate billing Next Update: We will continue to monitor progress and provide our next update by 1:45pm EDT.
- identified Jun 15, 2026, 01:45 PM UTC
This is an update regarding the ongoing disruption to Azure Invoices for US customers. Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May. What this means for you: Your actual Azure usage is not impacted and continues to be tracked accurately. The discrepancy is limited to how usage is currently reflected in invoices. No action is required on your part. Current Progress Our team continues to actively engage with Microsoft and is currently awaiting a resolution. A communication will be sent specifically to the impacted customers within the US. Once the issue is resolved, we will issue a complementary invoice that includes the missing charges, along with a detailed breakdown of your Azure usage in the Azure Usage Details tab. Next Update: We will continue to monitor progress and provide our next update by 12:00pm EDT on 06-16-2026.