Sherweb incident

Issue detected on M365 Canada Self Service Restore Portal

Major Resolved View vendor source →

Sherweb experienced a major incident on June 4, 2026 affecting Self-Service Portal and Self-Service Portal and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 11:36 AM UTC
Resolved
Jun 08, 2026, 09:00 AM UTC
Duration
3d 21h
Detected by Pingoru
Jun 04, 2026, 11:36 AM UTC

Affected components

Self-Service PortalSelf-Service PortalSherweb Hosted ServicesSherweb Hosted ServicesSelf-Service PortalSherweb Hosted ServicesSelf-Service PortalM365 backup powered by VeeamM365 backup powered by VeeamSherweb Hosted Services

Update timeline

  1. identified Jun 04, 2026, 11:36 AM UTC

    We are currently investigating an issue impacting M365 Canada Self Service Restore Portal . Impact Level: Identified. Observed Behavior: While using the self service restore portal, customers may face an intermittent issue where the page content is not properly loaded. Normally a retry will successfully load the content. Current Progress: Our engineering team has identified the root cause and mitigaton measures will be applied on June 8th.

  2. resolved Jun 08, 2026, 09:00 AM UTC

    We are applying mitigation measures to fix the issue.