Sherweb experienced a major incident on June 2, 2026 affecting General and Sherweb Hosted Services and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 01:53 PM UTC
We are currently investigating an issue impacting Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- identified Jun 02, 2026, 02:36 PM UTC
This is an update regarding the ongoing disruption to Cumulus manage renewal services. Impact Level: Performance Degraded You may currently be experiencing issues if you are attempting to manage your renewal through Cumulus if the language is set to French with an error message stating “Un problème est survenu”. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: We recommend temporarily switching the interface language to English in Cumulus from French to allow you to manage your renewal. Next Update: We will continue to monitor the implementation and will provide our next update by 3:30 pm ET.
- resolved Jun 02, 2026, 02:56 PM UTC
The issue affecting Cumulus manage renewal services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully an pushed an internal update, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by June 10th. If you are still experiencing service-related issues, please contact our support team for further assistance.