Sherweb experienced a notice incident on May 20, 2026 affecting General and General and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 03:27 PM UTC
Incident Details: We've identified the cause of an issue where Azure RI charges were missing from invoices generated since May 16 (for customers with billing dates from May 15 to today). We're working to remediate the issue and will provide an update as soon as more information is available." If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team
- resolved May 21, 2026, 07:24 PM UTC
The issue affecting Azure RI Charges has been resolved, and all services are now operating normally. If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team