Sherweb is currently experiencing a notice incident affecting Cumulus Portal and General and 1 more component, which began 5h ago. The vendor's full update timeline is below.
Affected components
Cumulus PortalGeneralSherweb Hosted Services
Update timeline
- investigating May 20, 2026, 03:27 PM UTC
Incident Details: We've identified the cause of an issue where Azure RI charges were missing from invoices generated since May 16 (for customers with billing dates from May 15 to today). We're working to remediate the issue and will provide an update as soon as more information is available." If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team