Sherweb experienced a major incident on May 20, 2026 affecting API and MFA: SMS and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 01:50 PM UTC
We are currently investigating an issue impacting [Service/ Product Name]. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- identified May 20, 2026, 02:11 PM UTC
This is an update regarding the ongoing disruption to Cumulus portal Impact Level: [Major Outage] You may currently be experiencing the Inability to access the Cumulus receiving the following error "Something went wrong, We could not process your request. Please try clearing your browser's cookies and cache or contact us for help" Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by 15:15 ET
- resolved May 20, 2026, 02:51 PM UTC
The issue affecting Cumulus Portal has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied a patch at 14:45 ET, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by May 27st. If you are still experiencing service-related issues, please contact our support team for further assistance.