Sherweb incident

Update: Cumulus - Resolved

Major Resolved View vendor source →
Started
May 05, 2026, 01:41 PM UTC
Resolved
May 05, 2026, 02:19 PM UTC
Duration
38m
Detected by Pingoru
May 05, 2026, 01:41 PM UTC

Affected components

Sherweb Hosted ServicesGeneralCumulus PortalSherweb Hosted ServicesGeneral

Update timeline

  1. investigating May 05, 2026, 01:41 PM UTC

    We are currently investigating an issue impacting our services. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. resolved May 05, 2026, 02:19 PM UTC

    The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team confirmed return to stability at 14:18 ET it was resolved, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

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