Sherweb experienced a major incident on May 5, 2026 affecting General and Sherweb Hosted Services and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 01:41 PM UTC
We are currently investigating an issue impacting our services. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- resolved May 05, 2026, 02:19 PM UTC
The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team confirmed return to stability at 14:18 ET it was resolved, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.