SharpSpring had 31 outages in the last 2 years totaling 52h 22m of downtime — averaging 1.3 incidents per month.
There were 31 SharpSpring outages since July 11, 2024 totaling 52h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers may see delays in their Importing. They will clear and re-importing is not necessary. Please reach out to support if you have any questions!
This incident has been resolved.
Mar 5, 10:43 EST Resolved - We are continuing to see expected performance with the app. Thank you for your patience! Mar 5, 10:15 EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support with any continuing behaviors. Mar 5, 10:02 EST Update - We are continuing to investigate this issue. Mar 5, 10:02 EST Investigating - We are currently investigating the issue and will be following up here with an update as soon as we can.
Dec 11, 12:38 EST Resolved - After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support. Dec 11, 11:54 EST Monitoring - Our team has identified the root cause of the issue and restored login access for all customers. We are continuing to monitor system performance. Dec 11, 11:32 EST Investigating - Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.
Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.
Dec 2, 09:08 EST Resolved - This incident has been resolved. Dec 2, 06:58 EST Monitoring - A fix has been implemented and we are monitoring the results. Dec 2, 05:54 EST Investigating - We are currently investigating this issue.
On October 8th, at approximately 2 am EST, the platform experienced an unexpected system error causing significant downtime for some users. Our team immediately began responding to the alerts and restored full access to the platform before 4 am EST. If you have any questions about this incident, please reach out to Lead Gen & CRM Support.
Aug 29, 15:53 EDT Resolved - Our team has continued monitoring the platform and confirmed that all systems are now operating normally. If you continue to experience any issues within the platform, please reach out to Support for assistance. Aug 29, 14:40 EDT Monitoring - Our team have restored the application and are monitoring current performance. At this time, some users may still see slight delays loading certain pages, such as the contact manager or email editor. Our team will continue monitoring performance of the site. We will provide further updates to this status page. Aug 29, 13:11 EDT Identified - Our team have identified an issue impacting some accounts that may cause general performance issues using several areas of the platform. Our team is aware of the root cause and working to restore full functionality for all users as quickly as possible. We will update this status page with more information as soon as it is available.
Aug 8, 20:58 EDT Resolved - Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support. Aug 8, 20:01 EDT Investigating - Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.
Jul 10, 19:16 EDT Resolved - Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support. Jul 10, 18:06 EDT Investigating - We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds. Our team is aware of this issue and is actively working to restore full functionality to our Public API. We will provide further updates as they become available. Thank you for your patience.
Jun 12, 17:10 EDT Resolved - Our team has continued monitoring the site and confirmed that all pages are accessible. If you continue to experience issues accessing the application please reach out to Support. Jun 12, 16:43 EDT Monitoring - Out team has confirmed that the third-party providers causing issues accessing the application have been restored. We will continue to monitor site performance to ensure all areas of the application are fully accessible to all users. Jun 12, 15:04 EDT Investigating - We are currently investigating issues with accessing the application. We are working to resolve this as quickly as possible.
Jun 5, 14:03 EDT Resolved - Our team is continuing to improve Email Report functionality when downloading PDF reports. Right now, users may continue to print a PDF of their email report by using Ctrl+P (or Cmd+P on Mac) when visiting the Email Performance page, and save the page as a PDF. You can also download a CSV copy of the report. If you have any questions about reporting, please refer to our knowledgebase or reach out to Support. Jun 5, 12:44 EDT Investigating - Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.
We are currently investigating reports that some customers are experiencing issues with forms. Reports indicate that forms on websites are showing errors, specifically 404 errors, for some customers. Our team is aware of this issue and is actively working to restore full functionality to forms. We will provide further updates as they become available. Thank you for your patience.
Our team has implemented a fix to address the issue where some customers were experiencing forms not loading correctly or showing 404 errors. We are currently monitoring the system to ensure the fix has fully restored functionality for all impacted customers. We appreciate your continued patience. If necessary, we will provide another update. If you continue to experience issues with your forms, please reach out to our support team.
Our team has confirmed that the fix implemented has successfully restored full functionality for all impacted customers. We have completed monitoring and verified that the system is operating normally. If you continue to experience issues with your forms, please contact our support team for further assistance. Thank you.
Our team has found that some customers are unable to log into their account. Some users may notice impact with contact manager, email editor, forms, or tracking. Our team is actively working to restore usage as quickly as possible.
Our team has released a fix to the system issues that were previously reported. We will closely monitor performance before moving this incident to Resolved.
We are continuing to monitor for any further issues.
Our team has been monitoring system performance and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.
Our team has received reports that some users are unable to log into the application. Our team is actively investigating these reports to restore login to the platform as quickly as possible. We will post further updates here as they become available.
Our team has released an update to the login flow to restore login access for all users. Our team will closely monitor login performance before moving this incident to Resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.
This incident is resolved. If you are still experiencing issues logging into the platform, please reach out to Support for further assistance.
Our team has identified a log in error for some customers and is actively researching the behavior. We will continue to update here as we progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has discovered that access to login to the application has gone down again for some customers. We are working to restore login and platform functionality as quickly as possible. We will post updates here as soon as they are available.
Our team has restored access to the application for all users. However, some users may see that certain areas of the product are difficult to access or missing information. For example, some users are not able to load existing Visual Workflows or open and edit emails. Please note that no data has been lost. Our team is still monitoring the platform as functions are restored, and will continue working to ensure all areas of the platform are fully accessible for all users.
Some areas of the product continue to be slow to load or unreachable by some customers. Our team is continuing to work on restoring full access and functionality to all users. We will post further updates as soon as they become available to this incident.
Our team has restored full functionality and access to the application for all accounts and users. We will continue to monitor our systems closely to ensure there are no further access issues with the platform.
Our team has been monitoring system performance throughout this evening and ensured that all systems are fully operational. This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.
Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible. We will post updates regarding the incident to this page as soon as they become available.
Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible. We have also received reports that Forms are not being served for impacted accounts as well. Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.
Our team has restored account access to some customers. However, many accounts are still unable to login. Our team continues to work to restore login access to all users as quickly as possible.
Our team have updated our systems and restored login access to all accounts. We continue to monitor the platform for performance and login access closely.
After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved. If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.
Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible. We will share additional updates about this incident on this page as soon as they become available.
Our team has identified the issue and restored login access to several customers. Some customers are still unable to log in, but our team is continuing to work to restore login access to all customers. We will continue posting updates as they are available here.
Our team has successfully restored login access to all users on all accounts. We are continuing to closely monitor our system to ensure there are no remaining performance issues.
After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality. This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.
We are currently investigating this behavior. We will continue to update this page as we work through this event.
A fix has been implemented and we are monitoring the results.
Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.
Our team has discovered that some accounts are unable to log in. Our team is actively investigating these reports so we can resolve the behavior ASAP. We will update this page as soon as we have more information.
Our team is still actively investigating this incident and working to restore access to the application for all customers. We will continue providing updates on a regular basis, as they become available, on this page.
Our team have reset our backend systems to address the login outage impacting some customers. After testing this across accounts that were previously impacted this morning, this update has restored login access to all customers, although some impacted accounts may temporarily experience slower loading times than expected. Our team is going to continue closely monitoring this situation. Once our team has confirmed that loading times are back to expected speeds and that there are no further impacts from the outage and restoration, we will mark this incident resolved.
Our team has confirmed that login access and performance have both been fully restored. Our team will be marking this issue resolved. If you continue to experience any issues logging into your account or navigating pages, please reach out to Support for further assistance.
Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.
Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.
Our team has identified that some customers are experiencing long delays with form fills being processed by the application, starting around 9 am ET. Our team is currently investigating the cause of these delays. We will continue to post further updates to this page as soon as they become available. Thank you for your patience as our team investigates this.
Our team has identified the cause of the form fill delays. Form fills that have been delayed are currently processing. As our system catches up on processing form submissions, we will continue to closely monitor the platform to ensure another delay does not occur.
Our team has confirmed that all form fills have been processed that were delayed from earlier today. We also have confirmed that no other delays are still occurring within the platform for form submissions. Our team is marking this incident resolved. If you continue to experience any issues with form submissions processing, please reach out to Support for further assistance.
Our team is receiving reports that some customers are unable to log in. When they log in or attempt to navigate between pages, they receive a "503 Service Temporarily Unavailable" error message. Our team is aware of the login issues and working to address these issues as quickly as possible. We will share updates here as soon as they are available.
Our team has worked diligently to restore login access. We have tested accounts to ensure that previously impacted accounts are fully accessible. Login and navigation is fully restored, but our team will be continuing to analyze the root cause of this login incident. We will also be monitoring login and navigation performance throughout today to ensure service is not disrupted again. If you continue to have issues navigating in your account, please reach out to Support for further assistance.
Our team has confirmed that login and navigation continues to operate as expected. Our team is marking this incident as resolved, but please do not hesitate to reach out to Support if you experience any issues logging into and navigating your account.
Some customers may be experiencing a delay with Form Fill data entering the system and Imports may be stuck at 0%. We are currently researching this behavior and will work quickly to find a resolution as soon as possible. We will update here as soon as we have more information.
Our team discovered that the queues responsible for Imports and Form Fills were backlogged, causing the delay in data coming into the platform. These queues have been updated to ensure all Imports and Form Fills were properly processed by the system. We are continuing to monitor the queue to ensure it does not back up again, but all imports and form fills impacted by this incident have been processed. If you continue to experience issues with imports or form fills, please reach out to Support.
Our team has continued monitoring performance of forms and imports and confirmed that they continue to be processed as expected. We will be resolving this incident, but if you continue to experience any issues with imports or forms, please contact Support.