Shakepay experienced a major incident on April 1, 2025 affecting Interac e-Transfer cashouts, lasting 7h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 09:23 PM UTC
We are currently investigating this issue.
- identified Apr 01, 2025, 09:37 PM UTC
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
- identified Apr 02, 2025, 12:41 AM UTC
Pending e-Transfers are currently being processed and will be completed at the earliest opportunity. The estimated resolution time is 12:00 AM EDT.
- monitoring Apr 02, 2025, 04:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 04:27 AM UTC
This incident has been resolved.