Shakepay experienced a major incident on May 1, 2025 affecting Interac e-Transfer cashouts, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Interac e-Transfer cashouts
Update timeline
- investigating May 01, 2025, 09:57 PM UTC
We are currently investigating this issue.
- identified May 01, 2025, 09:57 PM UTC
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding
- monitoring May 01, 2025, 10:43 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 01, 2025, 10:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 01, 2025, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2025, 11:25 PM UTC
This incident has been resolved.