Shakepay incident

E-Transfers Delayed

Critical Resolved View vendor source →

Shakepay experienced a critical incident on May 2, 2025 affecting Interac e-Transfer funding and Interac e-Transfer cashouts, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 11:07 PM UTC
Resolved
May 03, 2025, 12:29 AM UTC
Duration
1h 21m
Detected by Pingoru
May 02, 2025, 11:07 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashouts

Update timeline

  1. identified May 02, 2025, 11:07 PM UTC

    Our banking partners are currently experiencing a service outage - They're working on a fix. Pending transactions will be processed as soon as they're back online. Sorry for the inconvenience.

  2. monitoring May 03, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 03, 2025, 12:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 03, 2025, 12:29 AM UTC

    This incident has been resolved.