Shakepay experienced a minor incident on May 8, 2025 affecting Mobile apps, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2025, 09:02 PM UTC
We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.
- monitoring May 09, 2025, 03:51 PM UTC
A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)
- monitoring May 09, 2025, 09:07 PM UTC
The release of the most recent Android version (3.17.0) is taking longer than expected. In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application. Thank you for your patience
- monitoring May 10, 2025, 06:01 PM UTC
The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.
- resolved May 10, 2025, 07:59 PM UTC
This incident has been resolved.