Shakepay incident

Bitcoin Cashouts Delayed

Major Resolved View vendor source →

Shakepay experienced a major incident on May 15, 2025 affecting Bitcoin cashouts, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 06:56 PM UTC
Resolved
May 16, 2025, 01:05 AM UTC
Duration
6h 8m
Detected by Pingoru
May 15, 2025, 06:56 PM UTC

Affected components

Bitcoin cashouts

Update timeline

  1. identified May 15, 2025, 06:56 PM UTC

    An issue with a third party provider is currently preventing us from processing new Bitcoin cashouts. Thank you for your patience.

  2. identified May 15, 2025, 07:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 15, 2025, 09:53 PM UTC

    A fix has been implemented and we're currently broadcasting the backlog of transactions. Thank you for your patience.

  4. resolved May 16, 2025, 01:05 AM UTC

    This incident has been resolved.