Shakepay incident

Degraded Performance - Interac e-Transfer deposits and withdrawals

Major Resolved View vendor source →

Shakepay experienced a major incident on July 15, 2025 affecting Interac e-Transfer funding and Interac e-Transfer cashouts, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 06:07 PM UTC
Resolved
Jul 15, 2025, 06:55 PM UTC
Duration
47m
Detected by Pingoru
Jul 15, 2025, 06:07 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashouts

Update timeline

  1. identified Jul 15, 2025, 06:07 PM UTC

    Our service provider is experiencing an unplanned service interruption that is causing degraded performance to our Interac e-Transfer services. We are working with them to resolve the situation and will provide an update when resolved. We apologize for this inconvenience.

  2. identified Jul 15, 2025, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 15, 2025, 06:55 PM UTC

    The incident has been resolved.