Seven Senders incident
Missing tracking updates of Swiss Post Shipments
Major Vendor's status page →
Resolved after 1 day, affecting Tracking and Shop SQS, on April 14, 2025.
To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.
Affected components
TrackingShop SQS
Update timeline
- investigating Apr 14, 2025, 02:13 PM UTC
We are not receiving tracking updates from Swiss Post. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.
- identified Apr 15, 2025, 05:02 AM UTC
Swiss Post has confirmed that they detected problems with the generation of reports and are working hard to fix them.
- resolved Apr 15, 2025, 02:27 PM UTC
To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.
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