Resolved after 5 hours 39 minutes, affecting Duo Two Factor, on August 21, 2023.
Duo has implemented a fix to restore functionality. While the Duo Prompt may experience a slight delay when loading, users should now be able to log into PirateNet and other Seton Hall systems. The vendor will continue to work towards full recovery.
Affected components
Update timeline
- investigating Aug 21, 2023, 01:45 PM UTC
Users are experiencing issues logging in to PirateNet due to an outage with Duo Two Factor. Users may receive the following error message, "System under heavy load. Please wait a few minutes and try again." Duo is investigating the issue to restore functionality.
- identified Aug 21, 2023, 02:54 PM UTC
Duo has identified the issue causing authentication slowness and failures to load the Duo Prompt, and are working toward resolution.
- monitoring Aug 21, 2023, 05:27 PM UTC
Duo has implemented a fix to restore functionality. While the Duo Prompt may experience a slight delay when loading, users should now be able to log into PirateNet and other Seton Hall systems. The vendor will continue to work towards full recovery.
- resolved Aug 21, 2023, 07:24 PM UTC
Duo Two Factor authentication functionality has been restored.
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