Resolved after 9 hours 45 minutes, affecting Microsoft Office 365, on January 26, 2024.
After extended monitoring, Microsoft has confirmed that Microsoft Teams service and features have been restored and returned to optimal health.
Affected components
Update timeline
- identified Jan 26, 2024, 06:06 PM UTC
Microsoft has identified that a portion of the Microsoft Teams service is experiencing a networking issue. Currently, a failover is being performed to an alternate infrastructure to remediate impact.
- identified Jan 26, 2024, 09:45 PM UTC
Microsoft is still working to resolve the issue by applying configuration changes intended to reduce customer impact as quickly as possible. Users may still be experiencing issues in Teams with the following: - Users performing a cold boot may not able to log into teams and will see an "oops" page - Users logging in or unlocking their devices after some time may see missing messages - Users may fail to load messages in channels and chats - Users are unable to view or download their media (images, videos, audio, call recordings, code snippets) - Some messages may experience delays being sent - Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online - Users may be unable to load previous Copilot history, or new history is not written - Bots may be unable to download attachments - Sending and receiving read receipt notifications may be delayed - Anonymous users may be unable to join meetings - Teams connectors for Power Automate/Power Apps may experiencing errors We appreciate your patience as we work to remediate this issue.
- resolved Jan 27, 2024, 03:52 AM UTC
After extended monitoring, Microsoft has confirmed that Microsoft Teams service and features have been restored and returned to optimal health.
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