Seton Hall University incident
National Cellular Outages Affecting Duo Two-Factor
Resolved after 6 hours 33 minutes, affecting Duo Two Factor, on February 22, 2024.
Cellular services providers have restored service following national outages. If you continue to experience issues, please contact the Technology Service Desk at (973) 275-2222 or [email protected].
Affected components
Update timeline
- investigating Feb 22, 2024, 02:57 PM UTC
Due to national cellular outages, users relying on phone calls or SMS for two-factor authentication into Seton Hall systems may experience issues. While service is being restored, we encourage users to activate Wi-Fi calling. For those who have installed the Duo Mobile app, alternative authentication methods such as passcodes or Duo push options are also available. To enable Wi-Fi calling on your device: For Android Phones: 1. Open the Settings app. 2. Tap on Connections. 3. Toggle "Wi-Fi Calling" to on. For iPhones: 1. Open the Settings app. 2. Tap on Cellular. 3. Select Wi-Fi Calling. 4. Toggle "Wi-Fi Calling on this iPhone" to on." For more information about managing your Duo preferences, visit: https://servicedesk.shu.edu/space/PUBLICKBA/2096037915/Duo+Two-Factor+Authentication
- resolved Feb 22, 2024, 09:31 PM UTC
Cellular services providers have restored service following national outages. If you continue to experience issues, please contact the Technology Service Desk at (973) 275-2222 or [email protected].
Your product runs on more than Seton Hall University
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services