Resolved after 55 minutes, affecting Jira, on September 26, 2024.
Jira is now back online, and the Technology Service Desk has resumed normal operations for tracking and responding to support requests. Our team will continue to monitor Jira’s performance closely to ensure everything runs smoothly. If you experience any further issues, please don't hesitate to contact the Technology Service Desk at (973) 275-2222 or [email protected].
Affected components
Update timeline
- investigating Sep 26, 2024, 05:15 PM UTC
Jira, the platform the Technology Service Desk uses to track and respond to support requests, is currently experiencing issues that are impacting our ability to process support tickets. As a result, there may be delays in addressing requests and resolving technical issues. The Department of Information Technology is working diligently to resolve this problem and restore full functionality as quickly as possible. We will provide updates as more information becomes available.
- monitoring Sep 26, 2024, 05:52 PM UTC
Jira is now back online, and the Technology Service Desk has resumed normal operations for tracking and responding to support requests. Our team will continue to monitor Jira’s performance closely to ensure everything runs smoothly. If you experience any further issues, please don't hesitate to contact the Technology Service Desk at (973) 275-2222 or [email protected].
- resolved Sep 26, 2024, 06:11 PM UTC
This incident has been resolved.
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