Resolved after 7 hours 3 minutes, affecting Duo Two Factor, on February 13, 2025.
Duo is currently experiencing an issue affecting phone call and text message (SMS) authentication. If you rely on these methods to log in, you may experience delays or failures. While Duo is actively working on a resolution, please use an alternative method: 🔹 Duo Push Notification – Open the Duo Mobile app and approve the login request. 🔹 Passcode from Duo Mobile App – Open the app and enter a generated passcode. For more details on authentication methods, visit: https://www.shu.edu/technology/duo-two-factor-updating-devices.html
Affected components
Update timeline
- identified Feb 13, 2025, 07:09 PM UTC
Duo is currently experiencing an issue affecting phone call and text message (SMS) authentication. If you rely on these methods to log in, you may experience delays or failures. While Duo is actively working on a resolution, please use an alternative method: 🔹 Duo Push Notification – Open the Duo Mobile app and approve the login request. 🔹 Passcode from Duo Mobile App – Open the app and enter a generated passcode. For more details on authentication methods, visit: https://www.shu.edu/technology/duo-two-factor-updating-devices.html
- resolved Feb 14, 2025, 02:13 AM UTC
Duo has confirmed that all services have been fully restored.
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