Resolved after 19 hours 29 minutes, affecting Touchnet, on August 11, 2026.
TouchNet has resolved the issue affecting application response times. Payment and account-related services are now operating normally.
Affected components
Update timeline
- investigating Aug 11, 2026, 06:02 PM UTC
TouchNet, the University's payment processing system used by students and authorized users to view account balances, make payments, and receive refunds, is currently experiencing slow response times. Users may experience delays when accessing payment and account-related services. TouchNet's technical teams are actively investigating and working to restore normal service. We will provide updates as more information becomes available.
- monitoring Aug 11, 2026, 08:55 PM UTC
TouchNet has reported improved application response times. While service performance has improved, the vendor continues to investigate the underlying cause and work toward a full resolution. The University will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Aug 12, 2026, 01:29 PM UTC
TouchNet has resolved the issue previously affecting response times. Normal service has now been restored.
- resolved Aug 12, 2026, 01:31 PM UTC
TouchNet has resolved the issue affecting application response times. Payment and account-related services are now operating normally.
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