ServiceMax incident
ServiceMax Support Announcement - Inability to Create Support Cases
Resolved after 2 hours 4 minutes, affecting Critical Announcements, on October 23, 2018.
Salesforce has confirmed that issue is resolved. We have verified that all case functionality is restored.
Affected components
Update timeline
- investigating Oct 23, 2018, 10:24 AM UTC
ALERT: We are currently experiencing issues with case management resulting in the inability to create cases, send emails to a case (email.to.case) and update cases in the portal. We are working with Salesforce on this issue and hope to have everything up and running ASAP. If you have a matter that needs immediate attention please email: [email protected].
- investigating Oct 23, 2018, 11:23 AM UTC
If you have an immediate need to create or update a case, please email [email protected] or call our Support US: 1-800-756-4960, US: 1-925-391-3516, UK: +44 (0) 20 3795 8605, Japan: +81 (0) 3 4590 7493, India: +91 (80) 71279082
- resolved Oct 23, 2018, 12:28 PM UTC
Salesforce has confirmed that issue is resolved. We have verified that all case functionality is restored.
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