ServiceMax incident
“java.net.SocketException: Connection reset” error when using SFMs and SFM Wizards
Resolved after 22 minutes, affecting Critical Announcements, on October 21, 2019.
ServiceMax Support and several customers have confirmed that the issue is resolved. We are still working with Salesforce as to the root cause. If you are still experiencing any issues, please contact ServiceMax Support.
Affected components
Update timeline
- investigating Oct 21, 2019, 07:21 PM UTC
Currently ServiceMax Support has received multiple reports of customers receiving a “java.net.SocketException: Connection reset” error when using SFMs and SFM Wizards. We have engaged Salesforce on this issue and will provide further detail once available.
- resolved Oct 21, 2019, 07:43 PM UTC
ServiceMax Support and several customers have confirmed that the issue is resolved. We are still working with Salesforce as to the root cause. If you are still experiencing any issues, please contact ServiceMax Support.
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