Resolved after 1 day, affecting Mapping Provider, on October 12, 2022.
Our 3rd party map vendor has identified the issue and the fix has been deployed. We are monitoring the results.
Affected components
Update timeline
- investigating Oct 12, 2022, 07:47 AM UTC
We are experiencing a Service Board Map service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information. The impacted feature: - Nearby Job Travel Time Calculation.
- investigating Oct 12, 2022, 08:51 AM UTC
We are continuing to investigate this issue.
- investigating Oct 12, 2022, 01:52 PM UTC
We are continuing to investigate this issue.
- investigating Oct 12, 2022, 04:33 PM UTC
Map service disruption is caused by our 3rd party map vendor. ServiceMax team is closely monitoring the status together with vendor. Update to be provided once it's available.
- monitoring Oct 13, 2022, 02:35 AM UTC
Our 3rd party map vendor has identified the issue and the fix has been deployed. We are monitoring the results.
- resolved Oct 13, 2022, 08:16 AM UTC
This incident has been resolved.
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