Resolved after 6 days 20 hours, affecting Critical Announcements, on December 8, 2022.
In regards to the recent issues our customers experienced due to the Salesforce performance degradation, we understand from Salesforce that the issue is resolved, and customers’ ecosystems are running as normal. As an ISV partner with Salesforce, we are closely working with Salesforce to understand the root cause and steps being taken to avoid such incidents in the future. We will share the details as and when they are made available to us. We would like to take this opportunity to thank you for being a valued part of the ServiceMax family, wishing you much success in the coming new year!
Affected components
Update timeline
- monitoring Dec 08, 2022, 12:23 PM UTC
In regards to the recent issues our customers experienced due to the Salesforce performance degradation, we understand from Salesforce that the issue is resolved, and customers’ ecosystems are running as normal. As an ISV partner with Salesforce, we are closely working with Salesforce to understand the root cause and steps being taken to avoid such incidents in the future. We will share the details as and when they are made available to us. We would like to take this opportunity to thank you for being a valued part of the ServiceMax family, wishing you much success in the coming new year!
- resolved Dec 15, 2022, 09:18 AM UTC
This incident has been resolved.
Your product runs on more than ServiceMax
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services