Service Fusion Outage History

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Service Fusion had 10 outages in the last 2 years totaling 74h 47m of downtime — averaging 0.4 incidents per month.

There were 10 Service Fusion outages since October 20, 2025 totaling 74h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.servicefusion.com

Minor September 28, 2026

Errors When Attempting to Save Estimates and Jobs

Detected by Pingoru
Sep 28, 2026, 06:15 PM UTC
Resolved
Sep 28, 2026, 10:14 PM UTC
Duration
3h 59m
Affected: Admin System - admin.servicefusion.comWorker AppCustomer Web Portal & Customer Apps
Timeline · 4 updates
  1. investigating Sep 28, 2026, 07:15 PM UTC

    We are currently investigating reports of errors when attempting to save estimates and jobs.

  2. monitoring Sep 28, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 28, 2026, 07:21 PM UTC

    The fix for the jobs and estimates saving issue is live, and functionality has returned to normal. We’re working to restore impacted historical data.

  4. resolved Sep 28, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Loading Admin Log - In

Detected by Pingoru
Aug 03, 2026, 03:40 PM UTC
Resolved
Aug 03, 2026, 06:54 PM UTC
Duration
3h 13m
Affected: Admin System - admin.servicefusion.comWorker App
Timeline · 3 updates
  1. investigating Aug 03, 2026, 03:40 PM UTC

    We are investigating reports of login failures affecting admin.servicefusion.com. Our team is working to identify and resolve the cause.

  2. monitoring Aug 03, 2026, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026

*.servicefusion.com access

Detected by Pingoru
Jun 30, 2026, 06:42 PM UTC
Resolved
Jun 30, 2026, 09:45 PM UTC
Duration
3h 2m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 4 updates
  1. investigating Jun 30, 2026, 06:42 PM UTC

    We are currently investigating reports of log-in and access related issues.

  2. monitoring Jun 30, 2026, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 30, 2026, 07:31 PM UTC

    We are continuing to monitor for any open issues.

  4. resolved Jun 30, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

QuickBooks Online sync issues

Detected by Pingoru
Mar 30, 2026, 05:08 PM UTC
Resolved
Mar 31, 2026, 02:23 PM UTC
Duration
21h 14m
Affected: QuickBooks Online Integration
Timeline · 2 updates
  1. investigating Mar 30, 2026, 05:08 PM UTC

    We are currently investigating reports from some customers that their customer records are not syncing to QuickBooks Online. Our team is actively reviewing the issue to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.

  2. resolved Mar 31, 2026, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Loading detail notification

Detected by Pingoru
Mar 25, 2026, 01:39 PM UTC
Resolved
Mar 26, 2026, 12:19 PM UTC
Duration
22h 39m
Affected: Admin System - admin.servicefusion.com
Timeline · 3 updates
  1. investigating Mar 25, 2026, 01:39 PM UTC

    We are currently looking into reports where some users are seeing a “loading the details” message when accessing certain areas of the platform. Our team is actively investigating the cause, and we’ll provide an update as soon as more information is available. In the meantime, please try clearing your browser cache and cookies, as this has resolved the issue for most users. We appreciate your patience and will keep you informed as we work toward a full resolution. If you continue to experience the issue after clearing your cache, please reach out to our Support team.

  2. investigating Mar 25, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 26, 2026, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

'Hmmm' errors

Detected by Pingoru
Jan 08, 2026, 05:30 PM UTC
Resolved
Jan 08, 2026, 05:46 PM UTC
Duration
16m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 2 updates
  1. investigating Jan 08, 2026, 05:30 PM UTC

    Investigating reports of various 'Hmmm' errors received while operating in Service Fusion.

  2. resolved Jan 08, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

QuickBooks Online

Detected by Pingoru
Dec 18, 2025, 02:03 PM UTC
Resolved
Dec 18, 2025, 04:26 PM UTC
Duration
2h 23m
Affected: Admin System - admin.servicefusion.comQuickBooks Online Integration
Timeline · 2 updates
  1. investigating Dec 18, 2025, 02:03 PM UTC

    We are currently investigating reports of syncing issues with QuickBooks Online. Syncing with QuickBooks Desktop is operating normally.

  2. resolved Dec 18, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

New Customer Creation

Detected by Pingoru
Dec 12, 2025, 01:02 AM UTC
Resolved
Dec 12, 2025, 02:15 AM UTC
Duration
1h 13m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domains
Timeline · 3 updates
  1. investigating Dec 12, 2025, 01:02 AM UTC

    We are actively investigating reports of errors occurring during the creation of new customer records. All other system functions remain operational at this time. Our team is working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Dec 12, 2025, 01:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudfare Outage Impacting Payments

Detected by Pingoru
Nov 18, 2025, 02:18 PM UTC
Resolved
Nov 18, 2025, 07:16 PM UTC
Duration
4h 57m
Affected: FusionPay
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:18 PM UTC

    We are aware of the global Cloudflare outage occurring today, Tuesday, November 18, 2025, which is causing service disruptions across many internet platforms, including some of Service Fusion's third-party integrations, specifically those related to payment processing for certain customers. We are monitoring the issue closely and will provide updates throughout the day.

  2. resolved Nov 18, 2025, 07:16 PM UTC

    This incident has been confirmed as resolved.

Read the full incident report →

Minor October 20, 2025

AWS Recovery

Detected by Pingoru
Oct 20, 2025, 11:40 AM UTC
Resolved
Oct 20, 2025, 11:28 PM UTC
Duration
11h 47m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 8 updates
  1. monitoring Oct 20, 2025, 11:40 AM UTC

    A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.

  2. monitoring Oct 20, 2025, 12:48 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  3. monitoring Oct 20, 2025, 01:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  4. monitoring Oct 20, 2025, 02:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  5. monitoring Oct 20, 2025, 04:20 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  6. monitoring Oct 20, 2025, 06:28 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  7. monitoring Oct 20, 2025, 09:41 PM UTC

    AWS has reported improvements in recovery on their end, and we are now seeing Service Fusion systems successfully navigating as expected. While functionality appears stable, our team will continue to actively monitor performance to ensure full resolution and prevent any recurrence.

  8. resolved Oct 20, 2025, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →