Resolved after 2 days 5 hours, affecting Cooling system and Cooling system (Cooling system — SAO1), on July 28, 2026.
All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jul 28, 2026, 06:53 PM UTC
We have registered an issue with the cooling system in the affected location. The temperature in the data center remains within the normal range. Currently, data center engineers are diagnosing the source of the issue. We will update the status as soon as we get more information.
- monitoring Jul 28, 2026, 07:41 PM UTC
Data center engineers finished the recovery works. We need some time to make sure that all services are working properly.
- resolved Jul 31, 2026, 12:23 AM UTC
All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.
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