Servers.com experienced a critical incident on September 15, 2026 affecting Global Private Network and Cooling system (AMS6), lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 07:17 PM UTC
We have detected a failure at one of the private network core routers. All customer servers are available via the public and private network, but redundancy has been temporarily lost at some segments of our network. Our engineers are carrying out diagnostics and emergency recovery works. We don't expect any downtime. We will update the status as soon as we get any new information. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Sep 15, 2026, 07:17 PM UTC
We have detected a failure at one of the private network core routers. All customer servers are available via the public and private network, but redundancy has been temporarily lost at some segments of our network. Our engineers are carrying out diagnostics and emergency recovery works. We don't expect any downtime. We will update the status as soon as we get any new information.
- resolved Sep 15, 2026, 07:41 PM UTC
Our engineers have finished recovery works. The private network core router is operating normally and network redundancy has been restored. If you have any questions, please submit a request to our support team. We apologize for any inconvenience.