Servers.com experienced a minor incident on July 22, 2026 affecting Global Private Network and Cooling system (HKG1), lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 11:36 AM UTC
Today at 11:20 (UTC) we detected network issues between the listed location and our others locations. Customers may observe RTT deviations and partial packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Jul 22, 2026, 11:36 AM UTC
Today at 11:20 (UTC) we detected network issues between the listed location and our others locations. Customers may observe RTT deviations and partial packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works.
- monitoring Jul 22, 2026, 12:02 PM UTC
The negative impact on our network has been mitigated. We need some time to make sure that all segments of our network are working properly.
- resolved Jul 22, 2026, 12:31 PM UTC
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.