Resolved after 14 hours 3 minutes, affecting Global Private Network and Global Private Network (Global Private Network — HKG1), on July 18, 2026.
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jul 18, 2026, 12:56 PM UTC
We have detected private network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.
- resolved Jul 19, 2026, 03:00 AM UTC
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.
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