Resolved after 35 minutes, affecting Global Private Network and Cooling system (Cooling system — HKG1), on September 9, 2026.
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:02 PM UTC
We have detected network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. We will update the status as soon as we get any new information. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Sep 09, 2026, 03:02 PM UTC
We have detected network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. We will update the status as soon as we get any new information.
- resolved Sep 09, 2026, 03:38 PM UTC
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team. We apologize for any inconvenience.
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