Serval Outage History

Serval is up right now

Serval had 22 outages in the last 2 years totaling 17h 5m of downtime — averaging 0.9 incidents per month.

There were 22 Serval outages since September 11, 2025 totaling 17h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.serval.com

Major August 25, 2026

Issues creating tickets and AI responses in Serval

Detected by Pingoru
Aug 25, 2026, 12:50 AM UTC
Resolved
Aug 25, 2026, 01:31 AM UTC
Duration
41m
Affected: Application
Timeline · 4 updates
  1. investigating Aug 25, 2026, 12:50 AM UTC

    We are currently investigating this incident.

  2. identified Aug 25, 2026, 12:54 AM UTC

    We have identified a root cause and are now implementing a fix.

  3. monitoring Aug 25, 2026, 01:09 AM UTC

    We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

  4. resolved Aug 25, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026

Intermittent connectivity issues with EU1 shard

Detected by Pingoru
Aug 20, 2026, 10:27 AM UTC
Resolved
Aug 20, 2026, 11:24 AM UTC
Duration
57m
Affected: Application
Timeline · 3 updates
  1. identified Aug 20, 2026, 10:27 AM UTC

    We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix.

  2. monitoring Aug 20, 2026, 11:02 AM UTC

    We have deployed a fix and are monitoring for service recovery and stability.

  3. resolved Aug 20, 2026, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2026

Issues accessing Serval

Detected by Pingoru
Aug 07, 2026, 05:30 AM UTC
Resolved
Aug 07, 2026, 08:41 AM UTC
Duration
3h 10m
Affected: ApplicationWorkflows
Timeline · 7 updates
  1. investigating Aug 07, 2026, 05:30 AM UTC

    We are currently investigating this incident.

  2. identified Aug 07, 2026, 05:45 AM UTC

    We have identified the root cause of the availability issue and are implementing a fix.

  3. identified Aug 07, 2026, 06:15 AM UTC

    We are deploying the fix and monitoring the result.

  4. monitoring Aug 07, 2026, 07:04 AM UTC

    We have deployed the fix and are monitoring service recovery.

  5. identified Aug 07, 2026, 07:48 AM UTC

    We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.

  6. monitoring Aug 07, 2026, 08:01 AM UTC

    We have implemented mitigations for issues impacting availability and are monitoring recovery.

  7. resolved Aug 07, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2026

Issues loading tickets

Detected by Pingoru
Jul 30, 2026, 06:39 PM UTC
Resolved
Jul 30, 2026, 07:28 PM UTC
Duration
48m
Affected: Application
Timeline · 5 updates
  1. investigating Jul 30, 2026, 06:39 PM UTC

    We are currently investigating this incident.

  2. investigating Jul 30, 2026, 06:45 PM UTC

    We are currently investigating this incident.

  3. monitoring Jul 30, 2026, 06:55 PM UTC

    We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering.

  4. monitoring Jul 30, 2026, 07:07 PM UTC

    We are continuing to monitor recovery. Performance has recovered to baseline.

  5. resolved Jul 30, 2026, 07:28 PM UTC

    This incident has been resolved. We are implementing long term remediations.

Read the full incident report →

Major July 5, 2026

Microsoft Teams Bot Unresponsive

Detected by Pingoru
Jul 05, 2026, 10:59 PM UTC
Resolved
Jul 05, 2026, 11:23 PM UTC
Duration
24m
Affected: Application
Timeline · 3 updates
  1. investigating Jul 05, 2026, 10:59 PM UTC

    We are currently investigating this incident.

  2. monitoring Jul 05, 2026, 11:14 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 05, 2026, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

Degraded performance when executing workflows

Detected by Pingoru
Jun 30, 2026, 05:45 PM UTC
Resolved
Jun 30, 2026, 05:45 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 30, 2026, 05:45 PM UTC

    Type: Incident Duration: 52 minutes Affected Components: Application, Workflows Jun 30, 17:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 30, 18:12:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 18:37:17 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Notice May 14, 2026

Slack outage

Detected by Pingoru
May 14, 2026, 03:07 PM UTC
Resolved
May 14, 2026, 03:41 PM UTC
Duration
33m
Affected: ApplicationWorkflows
Timeline · 2 updates
  1. monitoring May 14, 2026, 03:07 PM UTC

    Slack is having an outage, so messages are not being routed to Serval. Latest status is available here:

  2. resolved May 14, 2026, 03:41 PM UTC

    This incident has been resolved by Slack.

Read the full incident report →

Major May 12, 2026

Tickets created by email

Detected by Pingoru
May 12, 2026, 09:42 PM UTC
Resolved
May 12, 2026, 10:12 PM UTC
Duration
30m
Timeline · 2 updates
  1. investigating May 12, 2026, 09:42 PM UTC

    Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.

  2. resolved May 12, 2026, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2026

Help agent responsiveness

Detected by Pingoru
May 10, 2026, 04:02 AM UTC
Resolved
May 10, 2026, 04:04 AM UTC
Duration
1m
Affected: Application
Timeline · 2 updates
  1. identified May 10, 2026, 04:02 AM UTC

    We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.

  2. resolved May 10, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Partial Outage

Detected by Pingoru
Apr 24, 2026, 09:58 PM UTC
Resolved
Apr 24, 2026, 10:40 PM UTC
Duration
41m
Affected: ServalApplicationWorkflows
Timeline · 3 updates
  1. investigating Apr 24, 2026, 09:58 PM UTC

    We are currently investigating this incident.

  2. monitoring Apr 24, 2026, 10:18 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 24, 2026, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Degraded performance loading workflows

Detected by Pingoru
Apr 22, 2026, 05:15 PM UTC
Resolved
Apr 23, 2026, 02:31 AM UTC
Duration
9h 15m
Affected: ServalWorkflows
Timeline · 8 updates
  1. identified Apr 22, 2026, 05:15 PM UTC

    We are continuing to work on a fix for this incident.

  2. monitoring Apr 22, 2026, 05:59 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Apr 22, 2026, 10:00 PM UTC

    We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.

  4. monitoring Apr 22, 2026, 11:14 PM UTC

    We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.

  5. monitoring Apr 23, 2026, 12:06 AM UTC

    We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.

  6. monitoring Apr 23, 2026, 12:59 AM UTC

    We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.

  7. monitoring Apr 23, 2026, 02:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  8. resolved Apr 23, 2026, 02:31 AM UTC

    We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.

Read the full incident report →

Minor April 8, 2026

Issues with building or executing workflows

Detected by Pingoru
Apr 08, 2026, 12:39 AM UTC
Resolved
Apr 08, 2026, 12:39 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 08, 2026, 12:39 AM UTC

    Type: Incident Duration: 24 minutes Affected Components: Workflows Apr 8, 01:03:37 GMT+0 - Resolved - This incident has been resolved. Apr 8, 00:39:57 GMT+0 - Identified - We are working on a fix for this incident. Apr 8, 00:42:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring recovery of workflow systems.

Read the full incident report →

Minor April 1, 2026

Issues interacting with agents

Detected by Pingoru
Apr 01, 2026, 04:08 PM UTC
Resolved
Apr 01, 2026, 04:08 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 01, 2026, 04:08 PM UTC

    Type: Incident Duration: 53 minutes Affected Components: Workflows Apr 1, 16:08:26 GMT+0 - Investigating - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). Apr 1, 16:23:19 GMT+0 - Monitoring - We have identified and implemented a fix and are monitoring recovery of services. Apr 1, 17:01:02 GMT+0 - Resolved - Availability and performance metrics have returned to baseline. This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Status Inference Degraded

Detected by Pingoru
Mar 31, 2026, 04:43 PM UTC
Resolved
Mar 31, 2026, 04:43 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2026, 04:43 PM UTC

    Type: Incident Duration: 46 minutes Affected Components: Website Mar 31, 16:43:28 GMT+0 - Identified - Investigating an issue with status not being set automatically by Serval's AI. Mar 31, 17:26:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 17:29:58 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major February 23, 2026

Investigating Serval outage

Detected by Pingoru
Feb 23, 2026, 11:00 PM UTC
Resolved
Feb 23, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 23, 2026, 11:00 PM UTC

    Type: Incident Duration: 8 minutes Affected Components: Website, Workflows Feb 23, 23:00:20 GMT+0 - Investigating - Serval is currently experiencing an outage. We are investigating the underlying cause. Feb 23, 23:07:55 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Degraded performance with running workflows

Detected by Pingoru
Feb 19, 2026, 09:03 PM UTC
Resolved
Feb 19, 2026, 09:03 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 19, 2026, 09:03 PM UTC

    Type: Incident Duration: 1 hour and 49 minutes Affected Components: Workflows Feb 19, 21:03:55 GMT+0 - Investigating - We are currently investigating this incident. Feb 19, 22:52:45 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Degraded performance when building or executing workflows

Detected by Pingoru
Feb 18, 2026, 08:00 PM UTC
Resolved
Feb 18, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 18, 2026, 08:00 PM UTC

    Type: Incident Duration: 4 hours and 27 minutes Affected Components: Workflows Feb 18, 20:00:00 GMT+0 - Identified - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue. Feb 19, 00:01:57 GMT+0 - Identified - We have identified contributors to degraded performance and are working to implement mitigations. Feb 19, 00:27:15 GMT+0 - Resolved - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics.

Read the full incident report →

Major November 13, 2025

Frontend Outage

Detected by Pingoru
Nov 13, 2025, 09:34 PM UTC
Resolved
Nov 13, 2025, 09:34 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2025, 09:34 PM UTC

    Type: Incident Duration: 9 minutes Affected Components: Website Nov 13, 21:34:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 21:43:06 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Workflow Builder

Detected by Pingoru
Oct 22, 2025, 08:35 PM UTC
Resolved
Oct 22, 2025, 08:35 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 08:35 PM UTC

    Type: Incident Duration: 2 hours and 17 minutes Affected Components: Workflows Oct 22, 20:35:39 GMT+0 - Identified - Our primary workflow builder model provider Anthropic is having an outage, this is causing the workflow builder to fail. They are posting status updates here: Oct 22, 22:52:12 GMT+0 - Resolved - The Anthropic outage has been resolved. See for the status update from Anthropic.

Read the full incident report →

Minor October 3, 2025

Workflow Execution

Detected by Pingoru
Oct 03, 2025, 03:00 PM UTC
Resolved
Oct 03, 2025, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 03, 2025, 03:00 PM UTC

    Type: Incident Duration: 1 hour Affected Components: Workflows Oct 3, 15:00:00 GMT+0 - Investigating - Serval workflows are executing slowly, we are investigating. Oct 3, 16:00:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Google API

Detected by Pingoru
Sep 24, 2025, 03:49 PM UTC
Resolved
Sep 24, 2025, 03:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 24, 2025, 03:49 PM UTC

    Type: Incident Duration: 3 hours and 3 minutes Affected Components: Workflows Sep 24, 15:49:33 GMT+0 - Investigating - Requests to the Google API are timing out, we are investigating Sep 24, 18:52:54 GMT+0 - Resolved - This incident has been resolved by Google.

Read the full incident report →

Major September 11, 2025

General outage

Detected by Pingoru
Sep 11, 2025, 11:02 PM UTC
Resolved
Sep 11, 2025, 11:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 11, 2025, 11:02 PM UTC

    Type: Incident Duration: 8 minutes Affected Components: Website Sep 11, 23:02:00 GMT+0 - Identified - Users may experience issues logging into Serval. We are currently investigating this incident. Sep 11, 23:09:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Users should be able to log in and use Serval normally. Sep 11, 23:09:54 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →