Serval incident

Tickets created by email

Major Resolved

Serval experienced a major incident on May 12, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 09:42 PM UTC
Resolved
May 12, 2026, 10:12 PM UTC
Duration
30m
Detected by Pingoru
May 12, 2026, 09:42 PM UTC

Update timeline

  1. investigating May 12, 2026, 09:42 PM UTC

    Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.

  2. resolved May 12, 2026, 10:12 PM UTC

    This incident has been resolved.