Serval incident

Help agent responsiveness

Major Resolved

Serval experienced a major incident on May 10, 2026 affecting Website, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 04:02 AM UTC
Resolved
May 10, 2026, 04:04 AM UTC
Duration
1m
Detected by Pingoru
May 10, 2026, 04:02 AM UTC

Affected components

Website

Update timeline

  1. identified May 10, 2026, 04:02 AM UTC

    We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.

  2. resolved May 10, 2026, 04:04 AM UTC

    This incident has been resolved.