Serval incident

Issues creating tickets and AI responses in Serval

Major Resolved

Serval experienced a major incident on August 25, 2026 affecting Application, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 12:50 AM UTC
Resolved
Aug 25, 2026, 01:31 AM UTC
Duration
41m
Detected by Pingoru
Aug 25, 2026, 12:50 AM UTC

Affected components

Application

Update timeline

  1. investigating Aug 25, 2026, 12:50 AM UTC

    We are currently investigating this incident.

  2. identified Aug 25, 2026, 12:54 AM UTC

    We have identified a root cause and are now implementing a fix.

  3. monitoring Aug 25, 2026, 01:09 AM UTC

    We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

  4. resolved Aug 25, 2026, 01:31 AM UTC

    This incident has been resolved.