Serval incident

Issues accessing Serval

Major Resolved

Serval experienced a major incident on August 7, 2026 affecting Application and Workflows, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 05:30 AM UTC
Resolved
Aug 07, 2026, 08:41 AM UTC
Duration
3h 10m
Detected by Pingoru
Aug 07, 2026, 05:30 AM UTC

Affected components

ApplicationWorkflows

Update timeline

  1. investigating Aug 07, 2026, 05:30 AM UTC

    We are currently investigating this incident.

  2. identified Aug 07, 2026, 05:45 AM UTC

    We have identified the root cause of the availability issue and are implementing a fix.

  3. identified Aug 07, 2026, 06:15 AM UTC

    We are deploying the fix and monitoring the result.

  4. monitoring Aug 07, 2026, 07:04 AM UTC

    We have deployed the fix and are monitoring service recovery.

  5. identified Aug 07, 2026, 07:48 AM UTC

    We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.

  6. monitoring Aug 07, 2026, 08:01 AM UTC

    We have implemented mitigations for issues impacting availability and are monitoring recovery.

  7. resolved Aug 07, 2026, 08:41 AM UTC

    This incident has been resolved.