Resolved on July 21, 2025.
Our team has identified an issue with our Messaging Analytics page where data was not loading full for some users, or discrepancies within the data starting from July 21st - July 23rd. We have been able to put in a fix to correct this data moving forward, and have backfilled any missing data that may have occurred during this time. All data is expected to be fully available by End of Day July 25th for all users once more. If you believe you're still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll take reports case by case.
Update timeline
- resolved Jul 24, 2025, 04:31 PM UTC
Our team has identified an issue with our Messaging Analytics page where data was not loading full for some users, or discrepancies within the data starting from July 21st - July 23rd. We have been able to put in a fix to correct this data moving forward, and have backfilled any missing data that may have occurred during this time. All data is expected to be fully available by End of Day July 25th for all users once more. If you believe you're still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll take reports case by case.
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