Sendcloud incident

[Third-Party Issue] DHL Parcel GB - Label announcement issues when using Sendcloud rates

Resolved after 6 days 20 hours, affecting Affected market (UK) and Carriers (DHL Parcel GB), on July 27, 2026.

identified Jul 27, 2026, 03:27 PM UTC

The issue has been identified and we are implementing a fix.

Started
Jul 27, 2026, 03:27 PM UTC
Resolved
Aug 03, 2026, 12:14 PM UTC
Duration
6d 20h
Detected by Pingoru
Jul 27, 2026, 03:27 PM UTC

Affected components

Affected market (UK)Carriers (DHL Parcel GB)

Update timeline

  1. identified Jul 27, 2026, 03:27 PM UTC

    The issue has been identified and we are implementing a fix.

  2. resolved Aug 03, 2026, 12:14 PM UTC

    The issue is resolved.

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