Sekoia USA1 experienced a major incident on September 25, 2025 affecting Web application and Detection, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 02:19 PM UTC
We are currently experiencing issues with the event search functionality which can delay query responses. We have noticed a high volume of long queries in our event storage cluster which could potentially be the cause. Our team is actively investigating to resolve this. We apologize for any inconvenience caused and appreciate your patience.
- investigating Sep 25, 2025, 04:32 PM UTC
We are continuing to investigate the issue. The event storage cluster seems to be experiencing higher than normal load, which could be causing search jobs to be queued. We are working diligently to address this and will provide further updates as soon as possible. We appreciate your patience.
- identified Sep 25, 2025, 07:44 PM UTC
We identified the issue causing high load on our event storage cluster, which was leading to slow queries. We've applied a fix that improved the situation, now queries are fully operational. We apologize for any inconvenience caused and appreciate your patience.
- identified Sep 25, 2025, 07:46 PM UTC
We identified the issue causing high load on our event storage cluster, which was leading to slow queries. We've applied a fix that improved the situation, now queries are fully operational. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Sep 25, 2025, 08:03 PM UTC
The situation with the slow queries has been resolved. We are closely monitoring the situation. We appreciate your patience and will provide further updates as necessary.
- resolved Sep 29, 2025, 07:38 AM UTC
No similar issue has been observed since the last incident update. This incident is resolved and closed.