SecureX sign-on Outage History
SecureX sign-on is up right nowPingoru has recorded 19 incidents for SecureX sign-on: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Major September 23, 2026 SCC is down during the recent rollout. Engineering team is looking into it. 1h 12m Sign-On, Provisioning
Started Sep 23, 2026, 03:42 PM UTC· resolved Sep 23, 2026, 04:54 PM UTC
- investigating Sep 23, 2026, 03:42 PM UTC
SCC is down during the recent rollout. Engineering team is looking into it.
- monitoring Sep 23, 2026, 04:17 PM UTC
SCC has implemented a fix, and the services are now back online. We are actively monitoring the SCC service to ensure continued stability and performance.
- resolved Sep 23, 2026, 04:54 PM UTC
This incident has been resolved.
Minor August 18, 2026 SCC Login Degradation 1h 29m Sign-On
Started Aug 18, 2026, 02:51 PM UTC· resolved Aug 18, 2026, 04:20 PM UTC
- investigating Aug 18, 2026, 02:51 PM UTC
We are currently investigating an incident affecting the Single Sign-On (SSO) functionality within the SCC platform. Some users are experiencing issues during the login process, including unexpected redirection to the idbroker service instead of their Identity Provider (IdP) login page. Our teams are actively working with identity provider partners to identify the root cause and implement a resolution as quickly as possible. We apologize for any inconvenience caused and appreciate your patience while we restore full SSO service.
- monitoring Aug 18, 2026, 03:54 PM UTC
A fix has been implemented for the Single Sign-On (SSO) integration issue. We are actively monitoring the SSO functionality within the platform. At this time, all users are able to successfully log in using their SSO credentials. Our teams continue to observe the situation closely to ensure ongoing stability and will provide updates as necessary. Thank you for your patience and understanding
- resolved Aug 18, 2026, 04:20 PM UTC
A resolution has been achieved for the Single Sign-On (SSO) integration issue, and all users are now able to successfully log in using their SSO.
Major July 22, 2026 AI Defense Tenant Onboarding Disruption 1h 27m AI Defense API
Started Jul 22, 2026, 09:48 AM UTC· resolved Jul 22, 2026, 11:16 AM UTC
- investigating Jul 22, 2026, 09:48 AM UTC
What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now
- resolved Jul 22, 2026, 11:16 AM UTC
The issue has been resolved, and AI Defense is now operational.
Critical July 8, 2026 Security Cloud Control sign on issue 3h 34m Sign-On
Started Jul 08, 2026, 03:32 PM UTC· resolved Jul 08, 2026, 07:06 PM UTC
- investigating Jul 08, 2026, 03:32 PM UTC
Security cloud control experiencing an issue with sign-on we are looking into ut
- investigating Jul 08, 2026, 04:19 PM UTC
We are observing some improvements with logins. We are still investigating
- investigating Jul 08, 2026, 04:33 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2026, 07:06 PM UTC
This incident has been resolved.
Major May 21, 2026 SCC - Enabling firewall not working 2h 22m Provisioning
Started May 21, 2026, 07:47 PM UTC· resolved May 21, 2026, 10:10 PM UTC
- investigating May 21, 2026, 07:47 PM UTC
Security cloud control currently observing an issue where enabling firewall is not working. We are looking into the issue
- investigating May 21, 2026, 09:20 PM UTC
We are still investigating the issue. The failure is currently only happening for North America region only.
- identified May 21, 2026, 10:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 21, 2026, 10:10 PM UTC
issue has been resolved
Major April 16, 2026 Notification of Degraded Performance on Security Cloud Control 1h 22m User Interface, Sign-On, Provisioning
Started Apr 16, 2026, 02:02 PM UTC· resolved Apr 16, 2026, 03:24 PM UTC
- investigating Apr 16, 2026, 02:02 PM UTC
We want to inform you that we are currently experiencing degraded performance affecting your service. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible
- resolved Apr 16, 2026, 03:24 PM UTC
we have identified the cause and fix has been deployed.
Minor December 12, 2025 SCC Sign-On Affected by Duo Authentication Outage 3h 43m Sign-On
Started Dec 12, 2025, 07:34 AM UTC· resolved Dec 12, 2025, 11:17 AM UTC
- investigating Dec 12, 2025, 07:34 AM UTC
We are currently experiencing an issue affecting Duo Single Sign-On (SSO) functionality. Our team is actively working to resolve this matter. We will provide updates as progress is made.
- monitoring Dec 12, 2025, 08:17 AM UTC
We are seeing improvement in our system. We are currently monitoring the system.
- monitoring Dec 12, 2025, 09:04 AM UTC
We are seeing improvement in our system. We are currently monitoring the system.
- monitoring Dec 12, 2025, 10:06 AM UTC
We are currently monitoring the system
- resolved Dec 12, 2025, 11:17 AM UTC
This incident has been resolved.
Minor December 11, 2025 CCI/SCSO Redirection issue 43m Sign-On
Started Dec 11, 2025, 03:36 PM UTC· resolved Dec 11, 2025, 04:20 PM UTC
- investigating Dec 11, 2025, 03:36 PM UTC
We're currently investigating an issue affecting customers with CCI integrated to their SCSO accounts: Problem: Auto-redirect from https://sign-on.security.cisco.com/ to https://id.cisco.com/ is no longer working after email entry. Workaround: Users need to manually select "Other login option" → "Cisco" to access their accounts. Will update as we have more information.
- monitoring Dec 11, 2025, 04:13 PM UTC
A fix has been identified and we are currently monitoring
- resolved Dec 11, 2025, 04:20 PM UTC
This incident has been resolved.
Notice December 3, 2025 Updated: Intermittent SCC Login issue 2h 58m User Interface, Sign-On
Started Dec 03, 2025, 02:01 PM UTC· resolved Dec 03, 2025, 04:59 PM UTC
- investigating Dec 03, 2025, 02:01 PM UTC
SCC UI is facing frequent intermittent timeouts. We're looking into the root cause of the issue. We will keep you posted about the progress in issue resolution.
- investigating Dec 03, 2025, 03:23 PM UTC
We are seeing the improvement in our service. And our User Interface & Sign-On are slowly recovering back now.
- investigating Dec 03, 2025, 03:28 PM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2025, 03:56 PM UTC
We continue to see improved responsiveness in our service.
- monitoring Dec 03, 2025, 04:15 PM UTC
We are observing SCC login functionality is stabilizing. We are currently monitoring our system
- monitoring Dec 03, 2025, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 03, 2025, 04:59 PM UTC
This incident has been resolved.
Notice September 29, 2025 SCC is currently down on APJC region 22m
Started Sep 29, 2025, 05:16 PM UTC· resolved Sep 29, 2025, 05:38 PM UTC
- identified Sep 29, 2025, 05:16 PM UTC
Security Cloud control team has identified an issue with SCC in APJC region. SCC currently not available in APJC region
- monitoring Sep 29, 2025, 05:32 PM UTC
We introduced a fix and currently monitoring the health
- resolved Sep 29, 2025, 05:38 PM UTC
This incident has been resolved.
Minor September 18, 2025 SMS based authentication issue 6h 26m Sign-On
Started Sep 18, 2025, 12:52 AM UTC· resolved Sep 18, 2025, 07:18 AM UTC
- identified Sep 18, 2025, 12:52 AM UTC
Security cloud control currently experiencing an issue with login to the service via SMS authentication method (MFA). All other multi factor authentication methods are working fine. Team is currently working on implementing a fix
- identified Sep 18, 2025, 12:53 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 18, 2025, 07:18 AM UTC
SMS MFA login issue fixed
Notice August 13, 2025 The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions 7h 29m
Started Aug 13, 2025, 05:48 PM UTC· resolved Aug 14, 2025, 01:17 AM UTC
- investigating Aug 13, 2025, 05:48 PM UTC
The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.
- investigating Aug 13, 2025, 08:49 PM UTC
Team is still investigating the issue and working toward a remediation
- resolved Aug 14, 2025, 01:17 AM UTC
Team implemented a fix and the issue is now resolved
Minor July 22, 2025 All the policies nav under Firewall is missing for all US tenants. SCC UI 1h 15m User Interface
Started Jul 22, 2025, 05:39 PM UTC· resolved Jul 22, 2025, 06:54 PM UTC
- investigating Jul 22, 2025, 05:39 PM UTC
We are currently investigating this issue.
- monitoring Jul 22, 2025, 06:00 PM UTC
A fix has been implemented and we are currently monitoring the results
- resolved Jul 22, 2025, 06:54 PM UTC
This incident has been resolved.
Minor June 13, 2025 Investigating the Issue 53m User Interface
Started Jun 13, 2025, 12:45 PM UTC· resolved Jun 13, 2025, 01:39 PM UTC
- investigating Jun 13, 2025, 12:45 PM UTC
We are currently experiencing a specific outage on SCC, indicated by the following error: Code 740: Something went wrong on SCC.Our team is working to identify the cause and evaluate the scope of the impact. We will provide more information as soon as it becomes available. Next Update: [Insert timeframe for next update]
- investigating Jun 13, 2025, 12:58 PM UTC
We are continuing to investigate this issue.
- resolved Jun 13, 2025, 01:39 PM UTC
a fix has been successfully deployed. Issue is now resolved SCC is functioning properly.
Notice December 17, 2024 IDP routing issue - configuration error impacted sign-on –
Started Dec 17, 2024, 07:30 PM UTC· resolved Dec 17, 2024, 07:30 PM UTC
- resolved Dec 17, 2024, 08:59 PM UTC
On December 17, 2024, a configuration error on an Identity Provider routing rule resulted in a targeted rule being enforced as a default rule. All systems utilizing Security Cloud Sign On (SCSO) were impacted. This caused a service degradation for customers attempting to authenticate via SCSO. Cisco offers our sincerest apologies for the disruption caused by this incident.