SecureX sign-on incident
IDP routing issue - configuration error impacted sign-on
Resolved on December 17, 2024.
On December 17, 2024, a configuration error on an Identity Provider routing rule resulted in a targeted rule being enforced as a default rule. All systems utilizing Security Cloud Sign On (SCSO) were impacted. This caused a service degradation for customers attempting to authenticate via SCSO. Cisco offers our sincerest apologies for the disruption caused by this incident.
Update timeline
- resolved Dec 17, 2024, 08:59 PM UTC
On December 17, 2024, a configuration error on an Identity Provider routing rule resulted in a targeted rule being enforced as a default rule. All systems utilizing Security Cloud Sign On (SCSO) were impacted. This caused a service degradation for customers attempting to authenticate via SCSO. Cisco offers our sincerest apologies for the disruption caused by this incident.
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