SecureX sign-on incident

CCI/SCSO Redirection issue

Minor Resolved View vendor source →

SecureX sign-on experienced a minor incident on December 11, 2025 affecting Sign-On, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 03:36 PM UTC
Resolved
Dec 11, 2025, 04:20 PM UTC
Duration
43m
Detected by Pingoru
Dec 11, 2025, 03:36 PM UTC

Affected components

Sign-On

Update timeline

  1. investigating Dec 11, 2025, 03:36 PM UTC

    We're currently investigating an issue affecting customers with CCI integrated to their SCSO accounts: Problem: Auto-redirect from https://sign-on.security.cisco.com/ to https://id.cisco.com/ is no longer working after email entry. Workaround: Users need to manually select "Other login option" → "Cisco" to access their accounts. Will update as we have more information.

  2. monitoring Dec 11, 2025, 04:13 PM UTC

    A fix has been identified and we are currently monitoring

  3. resolved Dec 11, 2025, 04:20 PM UTC

    This incident has been resolved.