SecureX sign-on incident
The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions
Resolved after 7 hours 29 minutes, on August 13, 2025.
Team is still investigating the issue and working toward a remediation
Update timeline
- investigating Aug 13, 2025, 05:48 PM UTC
The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.
- investigating Aug 13, 2025, 08:49 PM UTC
Team is still investigating the issue and working toward a remediation
- resolved Aug 14, 2025, 01:17 AM UTC
Team implemented a fix and the issue is now resolved
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