Secure Malware Analytics had 5 outages in the last 2 years totaling 18h 24m of downtime — averaging 0.2 incidents per month.
There were 5 Secure Malware Analytics outages since October 7, 2025 totaling 18h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing delays in processing the sample analysis results. Analysis results for some samples may be delayed. We have deployed additional resources to address the issue and continue to monitor the performance
This incident has been resolved.
Sample processing in the Secure Malware Analytics (SMA) EU region is currently experiencing longer than expected processing times due to high system load. Our team is actively monitoring the situation to mitigate the impact and restore normal processing speed as soon as possible.
This incident has been resolved.
All submissions (web portal & API) are affected. We are currently investigating.
The issue has been identified and are working on a implementing the solution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.