Secure Malware Analytics Outage History

Secure Malware Analytics is up right now

Pingoru has recorded 11 incidents for Secure Malware Analytics: 5 in the last 12 months and 0 in the last 90 days.

Source: threatgrid.statuspage.io

11incidents recorded
5last 12 months
0last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Secure Malware Analytics in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202620 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 102 (0%)

Incidents, newest first

Notice July 16, 2026 Data Processing Delays - Reporting Tools Affected 38m US Threat Grid Portal (Panacea), EU Threat Grid Portal (Panacea)

Started Jul 16, 2026, 09:28 PM UTC· resolved Jul 16, 2026, 10:07 PM UTC

  1. investigating Jul 16, 2026, 09:28 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. monitoring Jul 16, 2026, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 16, 2026, 09:34 PM UTC

    EU has returned to normal processing times.

  4. monitoring Jul 16, 2026, 10:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 16, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026 US/Can Degraded Performance 30m US Threat Grid Portal (Panacea), Canada Threat Grid Portal (Panacea)

Started Jul 06, 2026, 03:19 PM UTC· resolved Jul 06, 2026, 03:49 PM UTC

  1. investigating Jul 06, 2026, 03:19 PM UTC

    Verdicts are taking longer to report than normal. The root cause is being investigated.

  2. investigating Jul 06, 2026, 03:24 PM UTC

    There is no customer impact at the moment, the impacted site is a backup site. Investigations continue. Canada was marked as affected in error.

  3. investigating Jul 06, 2026, 03:36 PM UTC

    After investigation, it appears there is no customer effort -- this is strictly happening on a backup site.

  4. resolved Jul 06, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 28, 2026 US Site down 51m US Threat Grid Portal (Panacea)

Started Feb 28, 2026, 07:49 AM UTC· resolved Feb 28, 2026, 08:41 AM UTC

  1. investigating Feb 28, 2026, 07:49 AM UTC

    We are currently investigating the issue.

  2. identified Feb 28, 2026, 08:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 28, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025 SMA US is down 5h 15m US Threat Grid Portal (Panacea)

Started Dec 02, 2025, 10:32 AM UTC· resolved Dec 02, 2025, 03:48 PM UTC

  1. investigating Dec 02, 2025, 10:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 02, 2025, 10:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025 SMA US is experiencing delays in processing the sample analysis results 7h 12m US Threat Grid Portal (Panacea)

Started Nov 21, 2025, 07:26 PM UTC· resolved Nov 22, 2025, 02:38 AM UTC

  1. investigating Nov 21, 2025, 07:26 PM UTC

    We are experiencing delays in processing the sample analysis results. Analysis results for some samples may be delayed. We have deployed additional resources to address the issue and continue to monitor the performance

  2. resolved Nov 22, 2025, 02:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025 SMA in EU is experiencing delays in sample processing 1h 31m EU Threat Grid Portal (Panacea)

Started Oct 21, 2025, 03:13 PM UTC· resolved Oct 21, 2025, 04:44 PM UTC

  1. monitoring Oct 21, 2025, 03:13 PM UTC

    Sample processing in the Secure Malware Analytics (SMA) EU region is currently experiencing longer than expected processing times due to high system load. Our team is actively monitoring the situation to mitigate the impact and restore normal processing speed as soon as possible.

  2. resolved Oct 21, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025 US SMA/Threatgrid is having issues 3h 33m US Threat Grid Portal (Panacea)

Started Oct 07, 2025, 05:30 PM UTC· resolved Oct 07, 2025, 09:04 PM UTC

  1. investigating Oct 07, 2025, 05:30 PM UTC

    All submissions (web portal & API) are affected. We are currently investigating.

  2. identified Oct 07, 2025, 05:33 PM UTC

    The issue has been identified and are working on a implementing the solution.

  3. monitoring Oct 07, 2025, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2025 All SMA sites unable to accept new submissions – US Threat Grid Portal (Panacea), EU Threat Grid Portal (Panacea), Canada Threat Grid Portal (Panacea), Australia Threat Grid Portal (Panacea)

Started Apr 01, 2025, 01:50 AM UTC· resolved Apr 01, 2025, 01:50 AM UTC

  1. resolved Apr 01, 2025, 01:50 AM UTC

    Due to database error SMA in all regions were unable to accepts new submissions during 00:00 UTC - 01:04 UTC 2025-04-01. Issue is now resolved.

Read the full incident report →

Critical March 8, 2025 US Threatgrid is having networking issues 1h 5m US Threat Grid Portal (Panacea)

Started Mar 08, 2025, 01:10 AM UTC· resolved Mar 08, 2025, 02:15 AM UTC

  1. investigating Mar 08, 2025, 01:10 AM UTC

    We are currently investigating the issue

  2. resolved Mar 08, 2025, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 3, 2025 Secure Malware Analytics DNS problems in all regions 12m US Threat Grid Portal (Panacea), EU Threat Grid Portal (Panacea), Canada Threat Grid Portal (Panacea), Australia Threat Grid Portal (Panacea)

Started Mar 03, 2025, 09:30 PM UTC· resolved Mar 03, 2025, 09:42 PM UTC

  1. identified Mar 03, 2025, 09:30 PM UTC

    Secure Malware Analytics is unreachable in all regions. We are working to resolve the issue.

  2. resolved Mar 03, 2025, 09:42 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice November 25, 2024 SMA EU service degradation 14m EU Threat Grid Portal (Panacea)

Started Nov 25, 2024, 07:06 PM UTC· resolved Nov 25, 2024, 07:20 PM UTC

  1. investigating Nov 25, 2024, 07:06 PM UTC

    We are currently experiencing service degradation in the EU environment. Our engineering team is aware of the issue and is actively working to resolve it.

  2. resolved Nov 25, 2024, 07:20 PM UTC

    Services have been restored, Root-cause investigation is on-going.

Read the full incident report →