Secure Malware Analytics Outage History

Secure Malware Analytics is up right now

Secure Malware Analytics had 7 outages in the last 2 years totaling 19h 28m of downtime — averaging 0.3 incidents per month.

There were 7 Secure Malware Analytics outages since October 7, 2025 totaling 19h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://threatgrid.statuspage.io

Notice July 16, 2026

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Jul 16, 2026, 09:28 PM UTC
Resolved
Jul 16, 2026, 10:07 PM UTC
Duration
38m
Affected: US Threat Grid Portal (Panacea)EU Threat Grid Portal (Panacea)
Timeline · 5 updates
  1. investigating Jul 16, 2026, 09:28 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. monitoring Jul 16, 2026, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 16, 2026, 09:34 PM UTC

    EU has returned to normal processing times.

  4. monitoring Jul 16, 2026, 10:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 16, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

US/Can Degraded Performance

Detected by Pingoru
Jul 06, 2026, 03:24 PM UTC
Resolved
Jul 06, 2026, 03:49 PM UTC
Duration
25m
Affected: US Threat Grid Portal (Panacea)Canada Threat Grid Portal (Panacea)
Timeline · 4 updates
  1. investigating Jul 06, 2026, 03:19 PM UTC

    Verdicts are taking longer to report than normal. The root cause is being investigated.

  2. investigating Jul 06, 2026, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 06, 2026, 03:36 PM UTC

    After investigation, it appears there is no customer effort -- this is strictly happening on a backup site.

  4. resolved Jul 06, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 28, 2026

US Site down

Detected by Pingoru
Feb 28, 2026, 07:49 AM UTC
Resolved
Feb 28, 2026, 08:41 AM UTC
Duration
51m
Affected: US Threat Grid Portal (Panacea)
Timeline · 3 updates
  1. investigating Feb 28, 2026, 07:49 AM UTC

    We are currently investigating the issue.

  2. identified Feb 28, 2026, 08:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 28, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

SMA US is down

Detected by Pingoru
Dec 02, 2025, 10:32 AM UTC
Resolved
Dec 02, 2025, 03:48 PM UTC
Duration
5h 15m
Affected: US Threat Grid Portal (Panacea)
Timeline · 3 updates
  1. investigating Dec 02, 2025, 10:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 02, 2025, 10:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

SMA US is experiencing delays in processing the sample analysis results

Detected by Pingoru
Nov 21, 2025, 07:26 PM UTC
Resolved
Nov 22, 2025, 02:38 AM UTC
Duration
7h 12m
Affected: US Threat Grid Portal (Panacea)
Timeline · 2 updates
  1. investigating Nov 21, 2025, 07:26 PM UTC

    We are experiencing delays in processing the sample analysis results. Analysis results for some samples may be delayed. We have deployed additional resources to address the issue and continue to monitor the performance

  2. resolved Nov 22, 2025, 02:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

SMA in EU is experiencing delays in sample processing

Detected by Pingoru
Oct 21, 2025, 03:13 PM UTC
Resolved
Oct 21, 2025, 04:44 PM UTC
Duration
1h 31m
Affected: EU Threat Grid Portal (Panacea)
Timeline · 2 updates
  1. monitoring Oct 21, 2025, 03:13 PM UTC

    Sample processing in the Secure Malware Analytics (SMA) EU region is currently experiencing longer than expected processing times due to high system load. Our team is actively monitoring the situation to mitigate the impact and restore normal processing speed as soon as possible.

  2. resolved Oct 21, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

US SMA/Threatgrid is having issues

Detected by Pingoru
Oct 07, 2025, 05:30 PM UTC
Resolved
Oct 07, 2025, 09:04 PM UTC
Duration
3h 33m
Affected: US Threat Grid Portal (Panacea)
Timeline · 4 updates
  1. investigating Oct 07, 2025, 05:30 PM UTC

    All submissions (web portal & API) are affected. We are currently investigating.

  2. identified Oct 07, 2025, 05:33 PM UTC

    The issue has been identified and are working on a implementing the solution.

  3. monitoring Oct 07, 2025, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →