Secure Malware Analytics incident

Data Processing Delays - Reporting Tools Affected

Notice Resolved View vendor source →

Secure Malware Analytics experienced a notice incident on July 16, 2026 affecting US Threat Grid Portal (Panacea) and EU Threat Grid Portal (Panacea), lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 09:28 PM UTC
Resolved
Jul 16, 2026, 10:07 PM UTC
Duration
38m
Detected by Pingoru
Jul 16, 2026, 09:28 PM UTC

Affected components

US Threat Grid Portal (Panacea)EU Threat Grid Portal (Panacea)

Update timeline

  1. investigating Jul 16, 2026, 09:28 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. monitoring Jul 16, 2026, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 16, 2026, 09:34 PM UTC

    EU has returned to normal processing times.

  4. monitoring Jul 16, 2026, 10:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 16, 2026, 10:07 PM UTC

    This incident has been resolved.