Secure Malware Analytics incident

SMA in EU is experiencing delays in sample processing

Secure Malware Analytics experienced a notice incident on October 21, 2025 affecting EU Threat Grid Portal (Panacea), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started: Oct 21, 2025, 03:13 PM UTC
Resolved: Oct 21, 2025, 04:44 PM UTC
Duration: 1h 31m
Detected by Pingoru: Oct 21, 2025, 03:13 PM UTC

Affected components

EU Threat Grid Portal (Panacea)

Update timeline

monitoring Oct 21, 2025, 03:13 PM UTC

Sample processing in the Secure Malware Analytics (SMA) EU region is currently experiencing longer than expected processing times due to high system load. Our team is actively monitoring the situation to mitigate the impact and restore normal processing speed as soon as possible.
resolved Oct 21, 2025, 04:44 PM UTC

This incident has been resolved.