Schoology incident

Special Programs: Multiple Users in the East region only are unable to access the application due to infrastructure issues.

Critical Resolved View vendor source →

Schoology experienced a critical incident on August 14, 2025 affecting Special Programs, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 09:33 AM UTC
Resolved
Aug 18, 2025, 02:18 PM UTC
Duration
4d 4h
Detected by Pingoru
Aug 14, 2025, 09:33 AM UTC

Affected components

Special Programs

Update timeline

  1. investigating Aug 14, 2025, 09:33 AM UTC

    We are currently investigating an issue identified through monitoring that is impacting access to the Special Program application. Multiple Users in the East region only are affected by this inaccessibility. Our teams are working diligently to mitigate the issue, and we will continue to provide regular updates as we progress toward resolution.

  2. investigating Aug 14, 2025, 11:17 AM UTC

    Our teams continue to actively investigate the issue and are working toward a resolution. We appreciate your patience and will share further updates as progress is made.

  3. investigating Aug 14, 2025, 01:13 PM UTC

    PowerSchool Technical team along with Microsoft engineers continue to investigate the issue and are working toward a resolution. We appreciate your patience and will share further updates as progress is made

  4. identified Aug 14, 2025, 02:04 PM UTC

    Our teams have identified a solution to restore services and are actively working to reestablish access as quickly as possible. We will continue to provide regular updates as we progress toward resolution.

  5. identified Aug 14, 2025, 06:17 PM UTC

    Restoration efforts are still underway. Our teams continue to make steady progress in bringing services back online. We remain focused on reestablishing full access to impacted users as quickly as possible. We will continue to provide updates as we progress toward resolution.

  6. monitoring Aug 14, 2025, 10:51 PM UTC

    Teams have restored access to all impacted users and are monitoring for continued success.

  7. resolved Aug 18, 2025, 02:18 PM UTC

    The issue reported for Multiple Users in the East region are unable to access the application within Special programs has been resolved and this incident has been closed.